Latest study

Latest Study

New Study on Workforce Planning Challenges – 2018 Edition

Study objectives

This new study is an update of those done in 2009, 2013 and 2016. We will analyze how planning and schedule management approaches, strategies and processes have evolved over time. We will also discuss the human resources responsible for such activities as well as the existing operational challenges.

Topics covered in this survey :

  1. Forecasting and production processes
  2. Activity management and production statistics
  3. Resource issues and changes

Contact Us

to purchase the full study report.

About Us

Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

Stay in touch

Join our newsletter.


Contact us

2360 Rue Notre-Dame Ouest, Office 312
Montreal, QC H3J 1N4
Phone: (514) 931-0663
Fax: (514) 931-4429

Contact Us


Log in

Lost your password?

Register For This Site