Ongoing study


The State of Human Resources in CRC

Study objectives

This last survey of the year 2018, deals with human resources. It opens the door to our new study structure combined with knowledge sharing communities in 2019.

The data from this questionnaire will allow comparisons between the salary scales offered through customer relations centers (CRC), including the salaries of managers and support teams. The report of the study will also highlight changes in turnover and absenteeism and the techniques used to reduce them.


  • Workforce
  • Salaries
  • Recruitment
  • Turnover
  • Absenteeism

You have until November 22, 2018 to complete the survey.

Otherwise, you can click here to download the English version of the questionnaire and send it to us.

About Us

Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

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2360 Rue Notre-Dame Ouest, Office 312
Montreal, QC H3J 1N4
Phone: (514) 931-0663
Fax: (514) 931-4429

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