Best Practices Community


Concept and Foundations

  • Sustained mutual commitment to change each community in its quest for knowledge and continuous improvement.
  • Sharing of common operational processes to help all participants moving forward
  • A protected directory of shared information to encourage further exchanges and enrich knowledge and skills related to practices.

Fields of Practice and Participants

  • Workforce Planning Management
  • Quality Assurance
  • Performance management
  • Digital Channels
  • Human Resources

Targeted Participants:

  • Technicians
  • Trainers
  • Analysts
  • Coaches
  • Managers
    • Frequency: 2 to 3 times per year depending on exchange mode
      • Modes of exchange: face-to-face format and virtual format (webinar type with screen access)
      • Community participant will be hosting the face-to-face meetings
      • Duration: Half day
      • Random visits of special guests, speakers and suppliers
      • Structured discussions and exchanges on specific topics
      • Summaries, highlights and presentations in a shared directory
    • Virtual meetings (1 every 3 months)
      • Teleconference meetings sometimes using video
      • Duration of about 1 hour
      • Exchanges around a screen presentation
      • Processes sharing
      • Documentation available in a shared directory
  • One-off exchanges (on request)
    • At the participant’s request / ad hoc
    • Duration of 15 to 30 minutes
    • Teleconference communication
    • Express consultation of members
    • Resolution / clarification of a previously discussed point
    • Exchange on a new process/product, etc
    • Documentation available in a shared directory

Terms and conditions

  • Availability to participate in all types of exchanges
  • Commitment of members to share information and best practices within the chosen community
  • Able to receive members of the community within their organization for a face-to-face meeting
  • Active and ongoing participation of each member of the community in various sharing activities
    • Planning meetings and topics of interest
    • Presentation of case studies and external conferences
    • Being active on the exchange links offered to the community
    • Have IT permissions and access to participate in webinars
    • Agree to comply with a non-disclosure agreement

Forfaits disponibles

  • CORPORATE MEMBER: $6,000.00

-Participation of an organization in all five (5) fields of practice of the community

-Delegation of 3 (three) participant from the same organization for each field of practice

  • INDIVIDUAL MEMBER: $3,000.00

-Participation of an individual in all five (5) fields of practice of the community

-Delegation of 1 (one) participant from the same organization for each field of practice
  • « À LA CARTE » MEMBER: $1,000.00

– Participation of an individual in 1 (one) field of practice of the communityé


Forums held in French.  Data from knowledge sharing community available in English upon request.

About Us

Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

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2360 Rue Notre-Dame Ouest, Office 312
Montreal, QC H3J 1N4
Phone: (514) 931-0663
Fax: (514) 931-4429

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