Best Practices Community


Concept and Foundations

  • Sustained mutual commitment to change each community in its quest for knowledge and continuous improvement.
  • Sharing of common operational processes to help all participants moving forward
  • A protected directory of shared information to encourage further exchanges and enrich knowledge and skills related to practices.
  • 4 forms of exchanges: forums, virtual meetings, one-off discussions and private groups LinkedIn

Fields of Practice and Participants

  • Workforce Planning Management
  • Quality Assurance
  • Human Resources
  • Performance and KPI
  • Digital Channels

Targeted Participants :

  • Technicians
  • Trainers
  • Analysts
  • Coaches
  • Managers
    • Frequency: 2 to 3 times per year depending on exchange mode
      • Modes of exchange: face-to-face format and virtual format (webinar type with screen access)
      • Community participant will be hosting the face-to-face meetings
      • Duration: 3 to 5 hours (face to face) / 1 hour (virtual)
      • Participants prepare themselves via a previously received agenda
      • Structured discussions and exchanges on specific topics
      • Random visits of special guests, speakers and suppliers
      • Summaries, highlights and presentations in a shared directory

Terms and conditions

  • Availability to participate in all types of exchanges
  • Commitment of members to share information and best practices within the chosen community
  • Able to receive members of the community within their organization for a face-to-face meeting
  • Active and ongoing participation of each member of the community in various sharing activities
  • Planning meetings and topics of interest
  • Presentation of case studies and external conferences
  • Being active on the exchange links offered to the community
  • Have IT permissions and access to participate in webinars
  • Agree to comply with a non-disclosure agreement

– Participation of an organization in all six (6) fields of practice of the community

– Delegation of 3 (three) participants from the same organization for each field of practice

  • INDIVIDUAL MEMBER: $3,000.00

– Participation of an individual in all six (6) fields of practice of the community

– Delegation of 1 (one) participants from the same organization for each field of practice
  • « À LA CARTE » MEMBER: $1,000.00

– Participation of an individual in 1 (one) field of practice of the community


Forums held in French.  Data from knowledge sharing community available in English upon request.

About Us

Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

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2360 Rue Notre-Dame Ouest, Office 312
Montreal, QC H3J 1N4
Phone: (514) 931-0663
Fax: (514) 931-4429

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