A great reward

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As part of the annual Contact Center World conference which took place from 11 to 15 November in Las Vegas , I had the pleasure of receiving at the closing gala the ” Contact Center Industry Champion 2013″ trophy.

This award is given to suppliers or consultants who achieve the status of ” elite” as a representative of their country. This was especially an honor knowing that only five countries have received this distinction.

This recognition is awarded to people in the industry who contribute more through research, presentations and their involvement in professional associations.

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Combined with the ” Personality of the Year 2013″ trophy awarded by the association of relationship marketing (AMR) in May, it is a great way to end 2013.

It is always an honor to receive awards in the industry in which we operate , but now it’s time to continue our efforts with the launch of our activities for 2014 starting with our new Benchmark Club program .

Shortly, we will also be announcing the schedule for our breakfasts meetings and discussion forums to be held  in 2014.

Meanwhile I leave you for a few days to give a speech on the future of CRC agents at the Contact Day Romandie 2013  to be held in Lausanne on 21 November. I will give this presentation again in Montreal during the winter of 2014.

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Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

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