Program of our 17th Edition – Benchmark Club 2017

What Distinguishes Triad Services’ Studies ?

  • Our reports in 2017
    • Best practices and support tools
    • Reference links with other external studies
    • Available at all times in the Member section of our Website
  • Confidentiality of data from participants and the attribution of a PIN (Personal Identification Number)
  • On-line questionnaires, easy to complete (PDF format also available for easy printing)
  • Portrait of the Quebec and Canadian CRC industry
  • Breakfast meetings to exchange on the results of the studies
  • Data allowing you to prepare your business case.

Exclusive Services Offered to Club Members*

  • Access to a section on our web site exclusive to our members offering :
    • Access to study reports from 2014 to 2016
    • Access to breakfast meetings presentations from 2014 to 2016
    • Accès aux Webinars qui auront lieu en 2017
    • New: One (1) hour of free consulting to discuss your study results
    • New: Access to our 2017 Webinar
    • Press clips on subjects of interest for CRCs
    • Access to other studies or research reports on CRCs
    • CRC industry conferences and events
  • 4 participations to our breakfast meetings free of charge
  • 15% rebate on our all activities and products at regular price.

* To qualify as a member, call centres must take the full membership.

Themes in 2017

  • Customer Experience – 2017 Edition

    • Customer journey
    • Conditions for success
    • Performance measurement
  • Recruitment Activities – 2017 Edition

    • Statistics and recruitment process
    • Success indicators
    • Best practices
  • Quality Assurance – 2017 Edition

    • Management process
    • Channels vs evaluation grid
    • Measures indicator, best practices
  • Customer Service and Sales Through Channels Other Than Phone

    • Strategies
    • Tools and digital channels
    • Contact approach, follow up and CRC involvement

NOTE: Order of studies is subject to change.


4 surveys to complete
4 study reports
4 executive summaries
4 participations to breakfast meetings
Each membership allows you to fill 3 surveys for 3 different CRC per study

($4,800 after December 30, 2016)
1 survey to complete
1 study report
1 executive summary
1 participation to the breakfast meeting
(does not include member benefits)

($1,450 after December 30, 2016)

** Please contact us with your choice of studies or for payment by cheque.
NOTE: Price valid until January 31st, 2017. Taxes will be calculated on the PayPal website payment page.

About Us

Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

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2360 Rue Notre-Dame Ouest, Office 312
Montreal, QC H3J 1N4
Phone: (514) 931-0663
Fax: (514) 931-4429

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