Membership

Program of our 18th Edition – Benchmark Club 2018

What Distinguishes Triad Services’ Studies ?

  • Our reports in 2018
    • Best practices and support tools
    • Reference links with other external studies
  • Confidentiality of data from participants and the attribution of a PIN (Personal Identification Number)
  • On-line questionnaires, easy to complete (PDF format also available for easy printing)
  • Portrait of the Quebec and Canadian CRC industry
  • Breakfast meetings to exchange on the results of the studies
  • Data allowing you to prepare your business case.

Exclusive Services Offered to Club Members*

  • Access to a section on our web site exclusive to our members offering :
    • Access to study reports from 2014 to 2017
    • Access to breakfast meetings presentations from 2014 to 2017
    • One (1) hour of free consulting to discuss your study results
    • Access to our 2017 Webinar
    • Press clips on subjects of interest for CRCs
    • Access to other studies or research reports on CRCs
    • CRC industry conferences and events
  • 4 participations to our breakfast meetings free of charge
  • 15% rebate on our all activities and products at regular price.
  • 20% rebate when renewing/subscribing to our Knowledge Sharing Community

* To qualify as a member, call centres must take the full membership.

Themes in 2018

  • Workforce Management Challenges – 2018 Edition

    • Planning process
    • Objectives
    • HR and management measures
  • Agent/Call Centre of the future – 2018 Edition

    • Evolution of employee’s profile
    • Work environment
    • Change management
  • Digital and self-served channels management – 2018 Edition

    • Arborescences, traitements des informations et transactions
    • Satisfaction des utilisateurs, environnement de travail
    • Gestion du changement
  • Customer loyalty

    • Managing customer information
    • Program in place
    • Retention coaching

NOTE: Order of studies is subject to change.

Subscription

FULL MEMBERSHIP<br />
FULL MEMBERSHIP
4 surveys to complete
4 study reports 4PPT presentation documents
4 executive summaries
4 participations to breakfast meetings
$4,800.00
PARTICIPATION BY STUDY **
PARTICIPATION BY STUDY **
1 survey to complete
1PPT presentation document
1 participation to the breakfast meeting
(does not include member benefits)
$1,650.00
PARTICIPATION TO 4 STUDIES **
PARTICIPATION TO 4 STUDIES **
4 surveys to complete
4PPT presentation documents
4 executive summaries
4 participations to breakfast meetings
(does not include member benefits)
$2,400.00

** Please contact us with your choice of studies or for payment by cheque.
NOTE: Price valid until January 31st, 2017. Taxes will be calculated on the PayPal website payment page.

About Us

Founded in 1996 by Pierre Marc Jasmin, Services Triad Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer relationship centers operations by means of process, technology and human resources.

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2360 Rue Notre-Dame Ouest, Office 312
Montreal, QC H3J 1N4
Phone: (514) 931-0663
Fax: (514) 931-4429

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