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June07 Last updated on

Triad Services, a management consulting firm providing direction and assistance in optimizing customer contact centres operations by means of process, technology and human resources welcomes you to its Website.   Get the latest news regarding the CCC industry, review the available studies and articles, and learn about upcoming conferences of interest.

Triad Events

Breakfast Meetings
Our next breakfast meetings (in French) on "CCC Organizational and Management Structure" will ne held in Montreal and Quebec city in April and May 2013.  Click here for all the details.

Events


In Spring 2013 Triad Services weld held 2 major events :


May 30 : Social Medias and CRC - organized in association with SOCAP and AMR - SOCAP International is pleased to invite you to the first SOCAP Canada Community Event of 2013!  The meeting, hosted by L'Oreal Canada, will take place from 12:00 - 6:00 PM at the L'Oreal Canada Corporate Office in Montreal! Pierre Marc Jasmin will review the top line results of a benchmarking study of corporate social media usage to understand the evolution and impart of social media over the past years. Register Now

June 18 : Special presentation (in French) from M. Antoine Casgrain general manager at the St-George Bank in Australia - winner of best worldwide CRC in 2011 2012.  You will find all the details here

Conferences of Interest 


8th Annual Call Center Summit -  International Quality and Productivity Center (IQPC)
Orlando, FL - January 22-25    


4th Reinventing Customer Service - Federated Press    
Toronto, ON - February 5-7

Reading Recommendation

To generate new ideas in the management social media :

“Enterprise Social Technology" written by Scott Klososky

You will need Adobe Acrobat to read our PDF.  Click for the last version  of

 
 

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What’s New

You can take part FREE of CHARGE in our special study on Compensation and Benefits - 2013 Edition. All details here.

You can take part FREE of CHARGE in our special study on Social Media. All details here.

Our latest study report on CCC Organizational and Management Structure is now available.  Contact us to purchase your copy of the full report

The subscription form and program for our Benchmark Club 2013 are now available.  Contact us to receive them.

Procedures to help you fill out our on-line questionnaires can be found here

Read our latest article on First Contact Resolution

 



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