Triad Services, a management consulting firm providing direction and assistance in optimizing customer contact centres operations by means of process, technology and human resources welcomes you to its Website. Get the latest news regarding the CCC industry, review the available studies and articles, and learn about upcoming conferences of interest.
In Spring 2013 Triad Services weld held 2 major events :
June 18 : Special presentation (in French) from M. Antoine Casgrain general manager at the St-George Bank in Australia - winner of best worldwide CRC in 2011 2012. You will find all the details here
Conferences of Interest
8th Annual Call Center Summit - International Quality and Productivity Center (IQPC)
Orlando, FL - January 22-25
4th Reinventing Customer Service - Federated Press
Toronto, ON - February 5-7
To generate new ideas in the management social media :
“Enterprise Social Technology" written by Scott Klososky
You will need Adobe Acrobat to read our PDF. Click for the last version of
You can take part FREE of CHARGE in our special study on Compensation and Benefits - 2013 Edition. All details here.
You can take part FREE of CHARGE in our special study on Social Media. All details here.
Our latest study report on CCC Organizational and Management Structure is now available. Contact us to purchase your copy of the full report
The subscription form and program for our Benchmark Club 2013 are now available. Contact us to receive them.
Procedures to help you fill out our on-line questionnaires can be found here
Read our latest article on First Contact Resolution