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Triad Services, a management consulting firm providing direction and assistance in optimizing customer contact centres operations by means of process, technology and human resources welcomes you to its Website. Get the latest news regarding the CCC industry, review the available studies and articles, and learn about upcoming conferences of interest.

Triad Events

Breakfast Meetings
Our next breakfast meetings (in French) on Human Resources will be held in Montreal and Quebec city in September. Click here for more details.

Events

Contact Centre Canada is very excited about the Pan Canadian Engagement Strategy project that is the result of our consultations with industry leaders, stakeholders from government, education and training, and special interest groups from across Canada. A project such as this can only thrive with the help from our association, industry and government partners. Contact Centre Canada is going to use a series of consultations with individuals from multiple groups to aide us in the development of a National Strategic plan that will address the above challenges.

Thank you for your assistance in ensuring that we are able to gather the necessary information to face our industry’s challenges head on and create a strong, first-class contact centre industry brand. For more information click here