Profile

Founded in 1996 by Pierre Marc Jasmin, Triad Services Inc. is a management consulting firm specializing in studies providing direction and assistance in optimizing customer contact centres operations by means of process, technology and human resources.  To date, we have successfully completed more than 250 different mandates for 60 major corporations including financial institutions, telecommunications companies, government services, public services and retail products / distribution centres

Our Mission

To closely collaborate  and offer consulting services as well as derived products related to the organization and management of Customer Contact Centres and this, with the support of our qualified, creative and objective resources.

Fields of expertise

Triad Services main fields of expertise :

•  Strategic studies and market analyses
•  Benchmarking studies , on the CCC industry’s best practices
  
•  Feasibility studies 
•  Call center audits
  
•  Optimization of management process and procedures
  
•  Customized training sessions in customer service and sales
  
•  Development of request for proposal.  Support in purchasing and implanting new
   technologies
  
•  Review of the workforce planning process
•  Enhancement of the recruitment, training and coaching process
  
•  Implementation of quantitative and qualitative performance measurements  
  
•  Planning, design and implementation of quality assurance programs
  
  
  

Our Team...