Community of Practice – OPER-2027-02 – Governance
June 9, 2027 @ 9:00 am - 10:30 am
• Position of the CCC within the organizational chart
• Level of strategic decision-making authority
• CCC considerations: operational cost? CX lever? strategic asset?
• Existence of formal governance
• Level of alignment with other departments
• Clarity of communication of strategic directions