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January 2027
Community of Practice – HR-2027-01 – Diversity and Inclusion

January 6, 2027 @ 9:00 am - 10:30 am

• Case studies • Best practices • Minority representation • Subsidy programs
Benchmark Meeting – TECH-2026-03 – Workforce Planning

January 12, 2027 @ 9:00 am - 10:30 am

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Participate in our new study on communications with agents!

Participate in this study and help us improve practices in customer contact centers. Reply by June 22, 2026.