Services Triad

Community of Practice – TECH-2027-02 – New Robotic Applications
2027-08-25 09:00 - 10:30 (America/New_York)
•2 use cases

Benchmark Meeting – 2027-02 – TECH – Calculation of Contact Center (CRC) Operational Efficiency
2027-09-15 09:00 - 10:30

Community of Practice – HR-2027-03 – Employee Engagement, Motivation, Recognition, and Appreciation at Work
2027-10-06 09:00 - 10:30
• Unionized – Non-unionized employees
• In-office – Remote work
• Use cases
• Best practices

VP Breakfast – 2027-02 – Montréal – Executive Succession Planning
2027-10-21 09:00 - 11:00
• Existing / Non-existing?
• Plan
• Means
• Training

VP Breakfast – 2027-02 – Québec – Executive Succession Planning
2027-10-22 09:00 - 11:00

Team Leaders Training (Unionized Organizations) – 2027-02 – Courageous Conversations
2027-11-03 09:00 - 10:30
Rules
Follow-ups
Compliance
Accountability

Team Leaders Training (Unionized Organizations) – 2027-02 – Courageous Conversations
2027-11-24 09:30 - 12:00
Absenteeism, lateness, presenteeism, engagement, productivity, hygiene, rules, non-negotiables

Team Leaders Training (Non-unionized Organizations) – 2027-02 – Courageous Conversations
2027-11-24 13:00 - 16:00

Community of Practice – TECH-2027-03 – Legal Implications of Technology
2027-12-07 09:00 - 10:30
Monitoring
Intelligence monitoring
Surveillance

Benchmark meeting - 2027-03-TECH - Customer Satisfaction Measurement
2028-01-12 09:00 - 10:30
