Our team
Founded in 1996, Services Triad is a consulting firm specializing in strategic support and research related to management, operational processes, and customer contact center technology.
Josée Bourdages
President
Josée Bourdages is a pioneer in customer experience, with over 30 years of experience in the telecommunications, public transit, and retail industries.
Her diverse background in contact centers, information technology, retail management, merchandising, project management, communications, and process optimization is leveraged to support the clients of Services Triad.
She served for many years as Vice President of Customer Service at Rogers, overseeing support for the Fido, Chatr, and Cityfone brands. A strategic leader with responsibility for large-scale teams and operations, her expertise is well recognized in the customer experience field.
To ensure exceptional service quality in the world of customer contact centers, she has built a diverse support team with a wide range of specializations. This collective expertise enables Services Triad to power future projects and research initiatives.
Josée Bourdages
President
Jean-François Lacasse
Vice-President , Business Development and Strategy
Jean-François Lacasse brings extensive experience spanning business development, sales team management, marketing, and operations.
Through these roles, he has managed several customer contact centers in the optical industry across Canada. He also has strong hands-on experience throughout North America.
With over 30 years of experience in both manufacturing and retail, across the pharmaceutical, optical, and design industries, he adds valuable expertise to Services Triad.
Jean-François has held executive and management positions in several major companies and multinationals operating in advanced technology and highly regulated sectors. This experience, combined with the existing expertise of Services Triad, enables a deep understanding of the challenges faced by both small and large organizations.
Jean-François Lacasse
Vice President of Business Development and Strategy
Élise Aubin
Service Operations Advisor
Élise holds a degree in Hospitality Management from UQAM. She is a young professional with over 15 years of experience in the customer service industry. She has extensive experience in human resources management, operations management, and project management.
Recognized for her leadership and innovative approach, she excels in process optimization and improving customer satisfaction. Élise stands out for her ability to lead multi-level teams and manage complex projects, such as restaurant openings and event management, while maintaining exemplary customer focus.
Specializing in the hospitality and restaurant industries, Élise brings her expertise to the company to optimize service processes for contact centers. Always up-to-date with the latest practices and technologies, Élise is determined to continue developing her skills and contributing to organizations striving for excellence in customer service and operations management.
Élise Aubin
Customer Service Operations Advisor