ENHANCING

people’s lives by facilitating

CONTACTS

ENHANCING

people’s lives by facilitating

CONTACTS

ENHANCING

people’s lives by facilitating

CONTACTS

Circle of Excellence

Your essential ally on the path to success!

The Circle of Excellence brings together customer contact center managers for a collaborative and structured approach built on three essential pillars.

By joining our community, you gain access to exclusive activities designed to enhance your performance and that of your organization.

Strategic meetings of vice-presidents

Two annual in-person meetings, bringing together vice presidents and senior directors for strategic discussions.

Benchmark studies

Three in-depth studies per year, accompanied by virtual meetings and detailed reports.

Communities of practice

Nine annual meetings to share and learn about key topics.

Skills development for managers

Two virtual training sessions per year to strengthen the expertise of your frontline managers.

Consultation

Transform your contact centers into performance drivers with our expertise and customized services!

● Performance and operational optimization

● Talent development and human resource management

● Change management and strategies

Customers who place their trust in us...

Voices from our community...

“Triad has been a gas pedal of our contact center practice improvements, giving us the insight we need to make the right diagnosis, prioritize the required actions and ensure that gains are maintained. Their expertise and proximity are keys to success.”

Chantale Lemire
Vice-President Distribution

“Triad a été un accélérateur de nos améliorations de pratiques en centre de contact en nous donnant l’éclairage nécessaire pour poser le bon diagnostic, prioriser les actions requises et assurer le maintien des gains. Leur expertise et leur proximité sont des clés de succès.”

Chantale Lemire
Vice-présidente distribution