MAKING LIVES
people’s lives by facilitating
EASIER
MAKING
people’s lives better by facilitating
CONTACTS
MAKING LIVES
Better by Making Contacts
EASIER
Circle of Excellence
Your essential ally on the path to success!
The Circle of Excellence brings together customer contact center managers for a collaborative and structured approach built on three essential pillars.
By joining our community, you gain access to exclusive activities designed to enhance your performance and that of your organization.
Strategic meetings of vice-presidents
Two annual in-person meetings, bringing together vice presidents and senior directors for strategic discussions.
Benchmark studies
Three in-depth studies per year, accompanied by virtual meetings and detailed reports.
Communities of practice
Nine annual meetings to share and learn about key topics.
Skills development for managers
Two virtual training sessions per year to strengthen the expertise of your frontline managers.
Consultation
Transform your contact centers into performance drivers with our expertise and customized services!
● Performance and operational optimization
● Talent development and human resource management
● Change management and strategies
More than 200 consulting mandates
Performance and operational optimization:
Improve operational efficiency, quality, and profitability
● Audits, findings and operational diagnostics
● Workforce management
● Business process analysis
● Organizational structure analysis
● Custom surveys and feasibility studies
Talent development and human resources management:
Support employees and managers in their development and engagement.
● Training sessions
● Job descriptions
● Coaching and development support
● Conferences and strategic meetings
Strategies and change management:
Adapt the organization to market shifts and emerging challenges
● Strategic support
● Support for the service outsourcing process
● Change management
● Guidance through the RFP (Request for Proposal) process
● Sales process optimization
For more information, feel free to contact us!
Customers who place their trust in us...
Voices from our community...
“Triad has been a gas pedal of our contact center practice improvements, giving us the insight we need to make the right diagnosis, prioritize the required actions and ensure that gains are maintained. Their expertise and proximity are keys to success.”
Chantale Lemire
Vice-President Distribution
“I want to emphasize how much I appreciate the support and resources you provide. The Triad network has become a source of inspiration and professional enrichment for me. It’s a pleasure to collaborate with such dedicated and knowledgeable people.”
Karyn Duguay
Vice-President, Investor Services
“Thanks to their vast experience in the CCC industry, Josée and her team masterfully facilitate enriching and positive discussions. This collaboration allows us to enhance our knowledge and forge valuable links with talented players in our sector.”
Jade Morin
SeniorDirector Recruitment & Organizational Development
“Thanks to Service Triad, our Customer Relations Center benefits from a valuable network for sharing information and best practices. What’s more, the detailed studies proposed by the organization are aligned with our needs, and the information contained in these studies is a great help in guiding our actions. Josée and her team demonstrate a solid expertise which is evident in the quality of the topics addressed during the Communities of Practice, as well as in the studies and surveys carried out among members. The additional information provided at these meetings is always highly relevant and reflects the latest trends as well as best practices.”
Annie Wagner Bouthilllier
Customer Relations Manager