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10 events found.

Events

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  • May 2027

  • Tue 11

    Community of Practice – HR-2027-02 – Performance Workload and Key Indicators

    May 11, 2027 @ 9:00 am - 10:30 am

    • Impact of KPI volume on employee anxiety • Identification of truly relevant KPIs • Simplification and alignment of performance

  • Wed 26

    Team Leaders Training – 2027-01 – Development Plan

    May 26, 2027 @ 9:00 am - 12:00 pm

    • Structuring the plan • Implementation approach • Hands-on practical exercises

  • June 2027

  • Wed 9

    Community of Practice – OPER-2027-02 – Governance

    June 9, 2027 @ 9:00 am - 10:30 am

    • Position of the CCC within the organizational chart • Level of strategic decision-making authority • CCC considerations: operational cost?

  • August 2027

  • Wed 25

    Community of Practice – TECH-2027-02 – New Robotic Applications

    August 25, 2027 @ 9:00 am - 10:30 am

    •2 use cases

  • September 2027

  • Wed 15

    Benchmark Meeting – 2027-02 – TECH – Calculation of Contact Center (CRC) Operational Efficiency

    September 15, 2027 @ 9:00 am - 10:30 am
  • October 2027

  • Wed 6

    Community of Practice – HR-2027-03 – Employee Engagement, Motivation, Recognition, and Appreciation at Work

    October 6, 2027 @ 9:00 am - 10:30 am

    • Unionized – Non-unionized employees • In-office – Remote work • Use cases • Best practices

  • Thu 21


    VP Breakfast – 2027-02 – Montréal – Executive Succession Planning

    October 21, 2027 @ 9:00 am - 11:00 am

    • Existing / Non-existing? • Plan • Means • Training

  • Fri 22

    VP Breakfast – 2027-02 – Québec – Executive Succession Planning

    October 22, 2027 @ 9:00 am - 11:00 am

    • Existing / Non-existing? • Plan • Means • Training

  • November 2027

  • Wed 3

    Team Leaders Training (Unionized Organizations) – 2027-02 – Courageous Conversations

    November 3, 2027 @ 9:00 am - 10:30 am

    Rules Follow-ups Compliance Accountability

  • Wed 24

    Team Leaders Training (Unionized Organizations) – 2027-02 – Courageous Conversations

    November 24, 2027 @ 9:30 am - 12:00 pm

    Absenteeism, lateness, presenteeism, engagement, productivity, hygiene, rules, non-negotiables

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